Zoresco values all customer relations. Both of our companies interface with the end user in supplying products and services. In an effort to support a superior resolution to any potential Zoresco warranty event, we must communicate at the very beginning of the event.  We are committed to making you and the end user happy with quick resolution and service.

This entire notification is for a customer who brings a truck with Zoresco supplied product to your dealership with a potential Zoresco warranty issue.

To serve the end user customer and your dealership for any potential Zoresco warranty in quick and fair resolution please follow the following easy guidelines:

  • Contact our location Service Manager immediately; names and numbers are listed below.
  • Report the potential warranty issue that you believe is a Zoresco warranty.
  • Depending on the potential warranty issue, prior to any work, Zoresco will initiate one of two options:
  • 1: Pre-authorize your dealership for an agreed diagnostic time for which you believe Zoresco has full or partial responsibility. Once your diagnosis is completed, contact Zoresco with your findings. If it is determined it is a Zoresco warranty, Zoresco will then either authorize your dealership to complete the repair OR return the vehicle to Zoresco to complete the repair.
  • 2: Dispatch a Technician to your location to analyze and work with your team to determine what is causing the problem. If it is determined that it is a Zoresco warranty we will either authorize your dealership to complete the warranty repair OR return the vehicle to Zoresco to complete the repair.

NOTE – All diagnostic and repair authorizations given by Zoresco will and must be confirmed by a Zoresco purchase order number through one of the following:

Pittsburgh and Pittsburgh North locations – Len Strazza – 412-829-2129

Cleveland location – John Caris – 440-359-1010

Cincinnati location – Mike Hughett – 513-360-2929

Zoresco cannot and will not accept financial responsibility for work that was not authorized by our service managers in advance with a PO number. We will work with your dealership to assure quick and fair resolution. Our commitment is to make you and the end user customer happy and provide fair and fast resolution to all three parties.

We trust that you fully understand the due process needed. If you have any questions, concerns, suggestions or ideas to improve the joint service we provide to our customers, please share them with me:  C.J. Tedesco, Vice President of Operations, 412-829-2120.

Does the vehicle upfitter have enough insurance coverage to cover you in case of future litigation due to a collision?

Many times, after a collision, litigants will sue as many companies as they are able to, in hopes to receive an oversized payout.

To minimize your exposure as much as possible, Zoresco carries a 10 million dollar insurance rider, compared to the normal 1 million dollar rider most upfitters carry. In addition, we are supported by the legal departments of our national suppliers, providing substantial resources if a case does reach court.

What training will be provided with my commercial vehicle?

Dealership staff should go over the safety and operational features of any commercial vehicle you purchase for you and your operators.

Additionally, Zoresco offers training videos for more complex vehicles, as well as on-site training and demos of any product you purchase or are considering. Our Specialists are happy to schedule a time at your convenience.

How safe is the vehicle?

Specialty applications can pose challenges while they are being built to maintain safety standards, and require additional safety training for your operators.

Zoresco provides weight distribution analysis, center of gravity calculations and liability analyses for vehicles we produce. Additionally, it would be our pleasure to provide training at your job site.

Is my purchase backed by the right experience?

Partnering with a dealership and upfitter that have been in the commercial vehicle business for years is vitally important. The experience and the skills required to produce the most efficient and productive commercial vehicles is an expertise crafted through studying and building the best fleets in the country.

In 2021 Zoresco will celebrate our 40th year. That includes builds for some of the largest utility fleets on the ground, and expertise in the local community, giving you the confidence that you’re getting the best commercial vehicle. Our products are developed in the real world, not in a conference room, and the popularity of our bodies proves that; Zoresco sells over 1,000 dump truck and an additional 1,000 platform and service bodies each year.

When I need routine maintenance and service in the future, how convenient will that be?

You don’t want to wait for maintenance or service of your vehicle. Commercial dealers can take care of most vehicle issues through their service departments, and any body or equipment work can be done by the upfitter.

In addition to our five convenient locations, Zoresco has a nation-wide network of partnered facilities to take care of any after-the-sale service needs. We are committed to making our end-user and partner dealerships happy in a way that is fair to all parties involved.

How is the body painted?

Typically, bodies are painted on the vehicle, resulting in overspray. Instead, you should look for a body that was painted separately.

Zoresco bodies are painted separately on carts to ensure no overspray onto the vehicle. Additionally, we black-in the underside of our dump bodies to provide superior corrosion protection and a longer-lasting body. Our dump bodies have a reduced number of weld points, resulting in less potential rust spots and we use PPG AUE grade paint, the same that is used on heavy industrial equipment to provide a long-lasting, professional look.

When will the dealer be able to provide delivery of the vehicle?

A lot of factors go into a finished commercial vehicle, including the availability of the vehicle chassis and the body and equipment that gets installed, as well as the location of the upfit company in relation to the dealership.

Zoresco has five convenient locations, as well as an on-ground inventory of over four million dollars worth of bodies and equipment. We also hold nine bailment pools, providing unparalleled access to commercial vehicles. On top of that, Zoresco is a Ford Ship-Thru upfitter, meaning that as long as certain physical dimensions are adhered to, vehicles can move through the Ford Transportation Network directly to Zoresco and then to your preferred dealership. With the recent addition of our Evans City location, you get lightning-fast delivery!